Front Desk Receptionist

Role Summary

The Front Desk Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This role involves managing appointments, handling patient inquiries, processing administrative tasks, and maintaining a smooth flow of operations within the medical office.

Key Responsibilities:

  • Patient Interaction: Greet and check in patients, verify personal and insurance information, and assist with necessary forms.
  • Appointment Management: Schedule, reschedule, and cancel appointments, coordinating with medical staff to optimize scheduling.
  • Communication: Answer phone calls, direct inquiries to appropriate staff, and relay messages accurately.
  • Record Keeping: Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Billing Support: Collect co-pays, process payments, and assist with billing inquiries.
  • Administrative Tasks: Handle incoming and outgoing mail, manage office supplies, and perform general clerical duties.
  • Collaboration: Coordinate with medical and administrative staff to ensure efficient patient flow and office operations.

Qualifications

  • Education: High school diploma or equivalent; additional certification in medical office administration is a plus.
  • Experience: Previous experience in a medical office or customer service role preferred.
  • Skills: Proficiency in office software and medical management systems; strong organizational and multitasking abilities; excellent communication skills.
  • Knowledge: Familiarity with medical terminology and insurance processes is beneficial.

Expectations

  • Professionalism: Maintain a courteous and respectful demeanor with patients and staff.
  • Attention to Detail: Ensure accuracy in patient information and scheduling.
  • Adaptability: Handle a dynamic work environment and varying patient needs.
  • Confidentiality: Adhere to privacy regulations and safeguard patient information.

Hours: Part time
Thursdays 8:30am – 5:00pm
Fridays 8:30am – 5:00pm

How to apply

Please send your resume and a brief introduction outlining your relevant experience and why you’re interested in joining our team to [email protected]